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RETURN POLICY
RETURN POLICY｜SCENE-BASED AFTER-SALES RULES
Fine Classification · Scene Adaptation · Accurate Service
This policy subdivides return and exchange standards according to different shopping scenarios, clarifies the after-sales processing rules for quality problems, logistics problems, personal problems and special product scenarios, realizing refined scenario-based after-sales services.
Quality Problem After-sales Scene
For products with official confirmed quality defects, we support free return, free exchange and full refund, and bear the return freight. Users do not need to bear any additional losses.
Logistics & Delivery Error Scene
Problems such as wrong delivery, missing goods and package damage caused by logistics and platform errors support free return and exchange. The platform fully bears the after-sales cost.
Personal Preference After-sales Scene
For personal reasons such as inappropriate size, dislike style and accidental purchase, products that meet the intact standard support return, and the user bears the return freight and corresponding handling fee.
Special Festival & Activity Order Scene
Festival preferential orders and promotional activity orders enjoy the same standard after-sales rights as regular orders, without discriminatory after-sales restrictions.
Special Non-returnable Scene
Personal customized products, hygiene products, final sale clearance products and products damaged by personal use are non-returnable scenarios, which are clearly marked on the product page.